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Product Pricing
I don't have paypal , can I pay by credit card ?
I'm buying from a country that's not listed on the checkout page, how come the shipping cost says 0 at checkout?
Taxes & Duties
International Orders
How do I track my shipment?
Why is my item labelled a different size than the one I ordered?
Order Process
What is Free Size?
What measuring unit do you use?
How do I measure myself?
How do I care for my items?
Will you charge sales tax on my order?
Do you accept returns
Do you sell larger sizes?
If an item is out of stock, do you restock them?
Do you sell wholesale?


Product Pricing
All prices listed on our site are in USA Dollars (US$). We do not charge any tax / shipping fees in addition to the stated prices.

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I don't have paypal , can I pay by credit card ?
We accept PayPal & Credit Card payments. All credit card payments will be processed via PayPal. To make a credit card payment: (1) Select PayPal as the payment option, (2) You will be taken to a payment screen. (3) Look for the button "Continue" at "Don't have a PayPal account? Use your credit card or bank account (where available). Click "Continue" to proceed with your credit card payment.

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I'm buying from a country that's not listed on the checkout page, how come the shipping cost says 0 at checkout?
We do ship worldwide except to Israel and Africa. Please email us for shipping quotes prior to check out.

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Taxes & Duties
Orders may incur import duties and taxes that we cannot be responsible for once they enter your country . If you have questions about these taxes please contact your local customs.

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International Orders
We ship worldwide except to Israel and Africa. Depending on the destination, estimated delivery time shall take between 7 to 18 working days. Expedited shipping can be arranged on a case-to-case basis. Additional charges will apply.

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How do I track my shipment?
Email us for a tracking number then wait 14 days before utilizing your local post's Track & Confirm service together with your tracking number for detailed results of shipment. For U.S. residents, kindly logon to USPS to track your parcel. Please note that we do not guarantee tracking facilities in all countries, such as the U.K. In such cases, kindly contact us for assistance.

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Why is my item labelled a different size than the one I ordered?
All sizes recommended in Alterdolly.com have been adjusted to Western sizing. Check measurements provided to be sure of fit. When you receive your item, sizes may differ on the label attached to the garment as they are true to Asian sizing. Asian sizing run smaller than the Western. Rest assured, despite the slight variance, the measurements of the garments are the same.

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Order Process
All orders are processed within 2 business days of receipt. Our shipping agent is Pos Malaysia. Please refer to our terms page for more details.

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What is Free Size?
Free Size, in other words, means One-Size-Fits-All. This is possible as most clothing use fabric that stretch. Stretchable fabric usually come with two measurements - before and after the garment is fully stretched. We usually recommend the best sizes to fit comfortably into the garment. However, as perceptions of sizes can vary, it is strongly recommended to match the measurements of the garment with your body to determine accurate fit.

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What measuring unit do you use?
We use inches. If you'd like to check the measurements in a different unit, go to http://www.onlineconversion.com/length_common.htm

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How do I measure myself?
Bust: With a measuring tape, wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure. Waist: Measure around your natural waistline, keeping the tape comfortably loose. Low Waist: Wrap tape measure about 1 - 2" below your natural waistline. Hips: Stand with your heels together, and measure around the fullest part of your hips.

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How do I care for my items?
In order to increase the longevity and maintain the appearance of your garments, all clothing items should be hand washed with gentle laundry soap. Wash with like colors as color may bleed. Please avoid using bleach as bleach is very harsh on fabric and will cause fibers to breakdown. It is best to hang clothing to air dry.

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Will you charge sales tax on my order?
We will not charge you any sales tax on top of your order. However, you might be required to pay customs and duties before the local customs release your package. Please inquire at your local customs to familiarize yourself with the local laws.

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Do you accept returns
We accept returns on case to case basis. 1- Please save the invoices sent with your package as this is your receipt. 2- Applicable only for items that have been highly misrepresented. We do not accept returns for items that require minor sewing repair or do not meet your expectations in fitting or liking. 3- We must receive the return within 30 days of purchase in pristine condition. Instructions on return are given after a claim has been filed. 4- Reimbursements are given in the form of redelivery only. Redelivery is subjected to product availability. Cash refunds will be given only on case to case basis. 5- No reimbursements will be given for shipping charges that occur during return/exchange. 6- Original shipping cost is not reimbursed on returns/exchanges.

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Do you sell larger sizes?
At the moment, we do not offer any other sizes other than those on sale. However, we are currently working on bringing in larger sizes.

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If an item is out of stock, do you restock them?
Depending on demand and availability, we will restock items that are sold out. If you are interested in an item that is out of stock, please contact us.

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Do you sell wholesale?
Yes we do. Kindly contact us with your business details for more information.

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Last Updated: 22 Jun 2007 23:40:51 PDT home  |  about  |  terms  |  contact
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